Most problems are quickest to sort out from inside the application. Here is where to go.
Choose Help → Report a Problem…. You see exactly what will be sent before you send it, and attaching a diagnostics archive is optional and reviewable. This needs a license file, Free or Professional; a copy running as the Viewer should write to us by email instead.
Reports you submit appear under Support in your account, where you can read our replies and answer.
For anything else, or if you have no license yet, email us.
Missing variables, a probe that will not connect or values that do not update are covered in the troubleshooting section of the capture guide.
A problem description is free text. Please do not paste confidential project details, symbol names you cannot share or file paths into it.
