Terms of Service

These terms govern your use of the EmbedStudio website, your EmbedStudio account, and the licences you obtain through it. Please read them before creating an account or buying a licence. By doing either, you agree to them.

1. Who you are contracting with

Tehnično svetovanje, Oleg Gordiushenkov s.p.
Češnjica 12
1261 Ljubljana-Dobrunje, Slovenia
Registration number: 7407106000
Not registered for VAT — no VAT is charged.
Email: [email protected]

EmbedStudio is operated as a registered sole trader (samostojni podjetnik) in Slovenia. In these terms, "we" and "us" mean that business; "you" means the person or organisation holding the account. "Software" means the EmbedStudio desktop application; "Licence" means a licence file we issue for it.

2. Your account

You need an account to obtain a Licence. You must give a working email address and keep your password confidential. You are responsible for what happens under your account, and you should tell us promptly if you think someone else has access to it.

You may delete your account at any time from your account page, or by writing to us. Deleting removes your password, your name and your sign-in sessions; licence files you have already downloaded keep working on the machine they were issued for until the date printed in them, and we keep the invoices raised against the account for as long as accounting law requires. Our privacy policy sets out exactly what is removed and what is kept. Registering again with the same address restores the account once you confirm the address.

We may suspend or close an account that is being used unlawfully, or to attack or abuse the service. If we do, we will tell you why, and we will refund any unused portion of a paid period unless the closure was for serious misuse.

3. What a Licence gives you

Subject to these terms, we grant you a non-exclusive, non-transferable right to install and use the Software for your own purposes, including commercial ones, for as long as your Licence is valid.

A Licence file is bound to one computer, identified by a machine identifier that the Software computes on that computer. The Software verifies the Licence offline and does not contact us to do so.

If you change computers, write to us and we will reissue your Licence for the new machine at no extra cost. We ask you to do this through us rather than offering a self-service transfer, because a Licence file that has already been delivered cannot be withdrawn remotely.

You may not:

• sell, rent, sub-license or redistribute the Software or your Licence file;
• share your Licence file so that it is used on machines it was not issued for;
• remove or work around the Software's licensing, or alter a Licence file.

Nothing in this section limits rights you have by law that cannot be excluded by contract — in particular your rights under Articles 5 and 6 of Directive 2009/24/EC to observe, study and test the Software, and to decompile it where that is necessary to achieve interoperability.

4. Free and paid licences

A Free licence is available to every account, one per account. An installation with no licence runs in a reduced viewer mode.

A Professional licence is sold for a fixed period — currently one month or twelve months. It is a one-time purchase, not a subscription: nothing renews automatically, nothing is charged again, and no payment method is stored for later use. When a period ends, the Software returns to viewer mode until you buy another.

Buying again while a Licence is still running extends it — the new period starts when the current one ends, so you lose nothing by buying early.

A Licence is delivered as a file you download from your account. The period you bought runs from the purchase, and is not moved by when you choose to download the file.

5. Prices and payment

Prices are shown on the purchase page before you commit, in the currency stated there. Payment is taken by our payment processor on its own hosted checkout page; we never see or store your card details.

We issue our own invoice for each purchase and email it to the address on your account. Any tax treatment shown on that invoice is stated as it was reported to us by the payment processor.

We are not currently registered for VAT, so the price shown is the whole amount and no VAT is added to it. If that changes, the prices and every invoice will say so.

We may change prices at any time, but a change never affects a purchase already made.

6. Your right to withdraw

If you are a consumer in the European Union, you have 14 days from the day of purchase to withdraw from the contract, without giving a reason, and receive a full refund.

To withdraw, tell us in an unambiguous statement — an email to [email protected] is enough. We will refund you within 14 days of being told, using the same payment method you used, at no cost to you.

6.1 Buying and activating are two separate steps

Paying for a Licence does not generate anything. It creates an entitlement in your account, and no Licence file exists for it until you press Activate and we sign a file for the machine you name. Until you do that, your right to withdraw is untouched and a refund is unconditional — there is nothing to give back, because nothing was ever delivered to you.

6.2 What activating does to that right

Activation is the moment we supply the digital content you bought. When you activate, we ask you to confirm two things, in a box that is not ticked for you and that you can leave alone:

• that you want your Licence file generated now, before the 14 days are up; and
• that you understand you lose your right to withdraw once it is generated.

If you give that confirmation, your right to withdraw from that purchase ends when the file is generated. This is the exception in Article 16(m) of Directive 2011/83/EU, as implemented in Slovenia by the ZVPot-1. We send you an email confirming what you agreed to, and the same record stays on the Licence page in your account.

If you do not give it, nothing happens. No file is generated, your Licence waits for you, and you keep the full 14 days. You can come back and activate at any time — before or after they run out.

You can also try the Software before any of this. The Free licence costs nothing and lets you check that EmbedStudio talks to your hardware before you decide to buy.

6.3 What this does not affect

⚠️ Waiving the right to withdraw is not the same as waiving your rights if something is wrong with the Software. Those are separate, they cannot be given up, and section 7 applies in full whether or not you have activated.

On withdrawal your Licence ends. You must stop using the Software under it and delete the Licence file. Because the Software verifies your Licence on your own computer and never contacts us, we rely on you to do this; the file itself will keep working until the date printed in it.

If you are buying as a business rather than as a consumer, the statutory right of withdrawal does not apply to you, but section 7 still does.

7. Refunds outside the withdrawal period

If the Software does not work as described, tell us and we will try to fix it. If we cannot, you are entitled to a price reduction or to end the contract and be refunded, in line with your statutory rights for digital content under Directive (EU) 2019/770.

This applies whether or not you have activated your Licence, and whether or not the 14 days have passed. It is a separate right and section 6 does not reduce it.

Outside that, refunds once the withdrawal right has ended — because the 14 days ran out, or because you asked us to generate your Licence file immediately — are at our discretion. Ask us and we will consider it on its facts.

Refunds are made through the payment processor that took the payment. We do not operate a self-service refund or cancellation button; every request is handled by a person, so please write to us.

8. Availability and support

The Software runs on your own computer and keeps working whether or not this website is available. The website — your account, licence downloads and purchasing — is provided without a guaranteed level of availability, and may be interrupted for maintenance or for reasons outside our control.

Support is by email at [email protected]. We aim to respond within a few working days. EmbedStudio is developed and supported by one person, and we do not offer a contractual response time unless we have agreed one with you separately in writing.

9. Warranties

We provide the Software with reasonable care and skill, and we warrant that it will materially do what our documentation says it does.

EmbedStudio is a diagnostic tool. It observes systems you build; it does not validate them. You remain responsible for verifying your own firmware and for any decision you take on the basis of what the Software shows you. It is not certified for use in safety-critical qualification, and we do not warrant it as fit for that purpose.

Nothing here excludes or limits the statutory guarantee of conformity you have as a consumer, which we cannot contract out of.

10. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or for anything else that cannot lawfully be limited — including liability under mandatory consumer protection and product liability law.

Subject to that, and to the extent the law allows, we are not liable for loss of profit, loss of business, loss of data, or indirect or consequential loss; and our total liability arising out of or in connection with these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

11. Changes to these terms

We may change these terms — for example when we add features or when the law changes. We will publish the new version here with a new effective date, and where a change materially affects you we will email you at the address on your account before it takes effect.

Changes never apply retrospectively to a purchase already made. If you do not accept a change, you may close your account.

12. Governing law and disputes

These terms are governed by the law of Slovenia, and the courts of Slovenia have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country in which you live, and you may also bring proceedings in your own country's courts.

Please always contact us first — most problems are settled by email in a day or two. If we cannot resolve a dispute between us, you may be entitled to refer it to an out-of-court consumer dispute resolution body in your own country.

13. Contact

Tehnično svetovanje, Oleg Gordiushenkov s.p., [email protected]. See also our Privacy Policy.